Answers to the most common questions about funding, ordering, delivery and warranty.
How can I configure and order windows online?
In the window configurator you select dimensions, profile, glazing and colour of your plastic windows made to measure. After configuration you receive a transparent quote and can buy your windows directly online.
How long does the configuration take?
Minimal configuration: Only 5 minutes! Perfect for a quick start without prior experience. Full configuration: 10-15 minutes for detailed information with all options. The actual duration depends on your project scope, but our configurator is optimised so that you get to your quote as quickly as possible.
Is the configurator easy to use?
Yes, definitely! Our configurator is specially developed for maximum user-friendliness. In just 5 minutes to a complete configuration - without any prior experience! Even without prior knowledge you can get a complete quote with minimal input. Two modes to choose from: Minimal ('Quick & Easy') guides you intuitively through the most important steps – Full ('For experts') offers all detailed input options.
Do I need prior experience for the configurator?
No! Absolutely no prior experience needed. Our configurator is designed so that first-time users are also guided intuitively through the process. Helpful tooltips, visual selection and automatic validation support you at every step. You don't need to be an expert - we make it as easy as possible for you!
Do I have to fill in all fields in the configurator?
No! Our configurator offers flexible input options. You can choose between two options: Minimal details (Quick & Easy): Basic details are enough for a first quote. Ideal if you want to get an overview first or don't yet know all details. Full configuration (For experts): If you already know all details, you can create a full configuration. This leads to more precise quotes and faster processing. Both options lead to a binding quote!
What contact details are needed for a quote?
We are flexible here too: Minimal contact details (We recommend): Name and email address are sufficient for a first non-binding quote. We also recommend a phone number for follow-up questions. Full contact details (You know exactly): If you want to start directly, you can also provide full address, project details and timeframe. This enables faster project processing and fewer delays. You decide how much to provide!
What delivery times apply for windows and sliding doors?
Delivery time is usually 3–6 weeks after payment receipt, depending on profile, colour and fittings. Through our direct sales we guarantee short delivery times for windows, doors and sun protection.
What payment methods do you offer? Is instalment payment possible?
We accept all common payment methods: credit and debit card, PayPal, Apple Pay, Google Pay, bank transfer, SEPA direct debit, iDEAL and Klarna. Instalment payment is possible via PayPal instalments or Klarna instalments – pay comfortably in several instalments.
What is the difference between roller shutters and Venetian blinds?
Roller shutters offer complete darkening, privacy and burglary protection. Venetian blinds (louvers) allow flexible light control via adjustable slats – ideal for modern living with daylight regulation.
What sun protection systems do you offer?
We offer roller shutters (built-on and external) and Venetian blinds (built-on and external). Both systems are available manually, with radio control or as a smart home solution with weather automation.
Are the sun protection systems compatible with smart home?
Yes, both roller shutters and Venetian blinds can be combined with radio or smart home systems. Weather automation can optionally be integrated – for maximum comfort and energy efficiency.
Can I install sun protection afterwards?
Yes, you can retrofit roller shutters or Venetian blinds. We are happy to advise you on the right installation type and compatible smart home controls.
Which window manufacturers do you offer?
We carry plastic windows from Salamander (greenEvolution, bluEvolution), Aluplast (Ideal 5000, Ideal 8000), Gealan (S 8000, S 9000) and Rehau (Synego) – all known for energy efficiency and brand quality.
What is the difference between the window profiles?
Profiles differ in construction depth (70–92 mm), number of chambers (5–7) and insulation values. Salamander bluEvolution 92 offers maximum insulation, while Aluplast Ideal 5000 is compact for renovations. All models are funding-eligible.
What sliding doors do you have in your range?
We offer high-quality lift-slide doors from four premium manufacturers: Salamander: Evolution Drive Smart (smart home capable) & Evolution Drive 82 (5-chamber, Uw 0.74 W/m²K). Aluplast: HST 85 (6-chamber, Uw 0.80 W/m²K, 85mm construction depth). Gealan: HST (5-chamber, Uw 0.84 W/m²K, 85mm construction depth). Rehau: Synego HST (5-chamber, Uw 0.86 W/m²K, 80mm construction depth). All systems have 1-2 tracks, optional low thresholds, are funding-eligible and available in many RAL colours.
Which sun protection manufacturers do you use?
For roller shutters we work with Aluprof (SK90, SK45, SKO-P, SKP), Beck+Heun (Roka Top 2 RG/EX) and EXTE/ROKA (Expert XT). For Venetian blinds we use Aluprof (RAFF-Basic, RAFF-I) and Beck+Heun (Roka Top 2 Shadow EX).
What glazing options are available?
Choose between double and triple glazing with Ug values from 0.5 W/m²K. Optional: ESG, VSG, frosted glass, sound insulation or sun protection glass for maximum energy efficiency.
What colours and surfaces are possible?
Over 200 colours and designs to choose from: RAL colours, wood looks (oak, walnut, pine), metallic designs and special colours. Inside and outside can be combined individually. All surfaces are weather-resistant and easy to care for.
How does the online configuration work?
In the window configurator you select manufacturer, profile, dimensions, glazing and colour. The system automatically checks technical parameters and immediately shows suitable options. You then receive a detailed, fair quote.
What warranty do you offer?
You receive 5 years warranty on all products. In addition, the manufacturer warranties of Salamander, Aluplast, Gealan and Rehau apply. The warranty covers material and processing defects.
Can I also order individual parts or accessories?
Yes, you can order individual parts such as fittings, seals, handles as well as accessories like insect screens, window sills or roller shutter boxes directly from us. We are happy to create an individual quote for you.
From when are windows funding-eligible?
Windows are often considered funding-eligible when the Uw value is ≤ 0.95 W/m²K. However, the conditions of your funding programme (e.g. KfW or BAFA) are decisive.
Who provides the documents for the Uw certificate?
You receive the product-related Uw certificates directly with the quote or order. For submission to the funding programme please contact your energy advice or the responsible funding body.
How long does delivery take?
Delivery time depends on the chosen configuration and material. As all items are delivered together, the longest delivery time applies. You will receive concrete time windows with the quote.
Do I need helpers on site?
Unloading is done by forklift. Please ensure clear access and a suitable placement area. We are happy to advise on structural particularities.
What additional equipment is possible?
We offer numerous options for windows, sliding doors and sun protection: Insect screens: integrated or retrofittable. Window sills: inside/outside, various materials. Interior blinds: different designs. Shading: awnings and sun sails
